Safety measures in the Montafon

for winter 2020/21



Your carefree winter holiday

COVID-19 measures in the Montafon

The health of our guests and staff is paramount to us, which is why the Montafon has been doing everything possible to ensure a safe stay in our region since the start of the COVID-19 pandemic. As in the summer, we and our partners are taking measures in many areas to achieve this goal, which has allowed us to keep the number of infections in the Montafon very low. 

In addition to weekly testing for staff at hotels, restaurants, cableways and ski schools as well as for mountain guides and other guides, etc., the tourism service providers in the Montafon have taken the following measures for the 2020/21 winter season to ensure that nothing stands in the way of a carefree and safe winter holiday in the Montafon.



What we should all always remember

General measures

Information panels at entrances explain the measures in place at the respective tourism providers. In addition, trained staff are always available to answer any questions you may have.

Face masks have to be worn in all generally accessible indoor spaces in restaurants, shops, at service providers, as well as where it is not possible to maintain the minimum distance of 2 metre. These areas are signposted and staff will be happy to provide information.

You are required to socially distance (min. 2 metre) yourself from anybody you do not know and who does not live in the same household or belong to the same visitor group. “Visitor groups” are deemed to be guests staying in a shared living unit.

Suitable partitions (e.g. perspex panels) are also set up in front office areas.

Hand sanitiser dispensers can always be found at the entrance to tourism businesses and in other locations.

All tourism businesses pay particular attention to their cleaning/disinfection procedures by, for example, cleaning and disinfecting tables/bar areas in the mountain restaurants, as well as handrails, door handles and sanitary facilities. All hygiene standards are adhered to and verified during regular inspections. 

Children up to 6 years of age do not need to wear a face mask. People who cannot wear a face mask for health reasons (e.g. those with chronic respiratory diseases, those who suffer with anxiety disorders or with advanced dementia, children with ADHD, asthma sufferers) are exempt from the requirement to wear a face mask, but will have to provide credible reasons for this exemption if inspected by public security services.

All staff working in our tourism businesses are also required to follow the guidelines and are trained and informed accordingly.

The Montafon tourism office team is always available to answer your questions by phone on tel. +43 50 6686 or by email at info@montafon.at!

© Montafon Tourismus GmbH, Schruns

My day skiing in the Montafon

You are required to wear a face mask at all times and until further notice on the ski bus, at the ski depot, the ticket office, in the queuing area, in the sanitary facilities as well as in all cable cars and chair lifts.
From the age of 14, FFP2 masks must be worn in closed gondolas and in the associated covered boarding zones (can be purchased on site for 3 euros). In all other lifts, normal mouth-nose protection is sufficient. From the age of six, a normal mouth-nose protection is sufficient, under six years of age no mask needs to be worn.
Persons without FFP2 masks or (depending on age) MNS may not be transported on the gondolas and chairlifts!

In addition to wearing one of the popular types of face mask, current regulations also permit the use of multifunctional scarves, buffs and balaclavas. Except in areas where FFP2 masks are mandatory. Your mouth and nose must, however, always be completely covered!

You can purchase a face mask that is suitable for winter sports at the cableway ticket offices, sports shops and at the Montafon tourist information offices.

Irrespective of the current legal requirements, the queuing areas are organised in such a way that people can maintain a safe distance from one another wherever possible. Whenever possible, please keep a minimum distance of 2 metre between yourself and strangers and wear a face mask, except in areas where FFP2 masks are mandatory.

All cable cars and chair lifts are ventilated as well as possible during the ride. Please also ensure ventilation during the ride (open windows, open the weather protection hood, etc.)

You will find hand sanitiser dispensers at the cable car stations, in the mountain restaurants and in the sanitary facilities.

All the cable cars are regularly disinfected with a special cold fogging device. The special cold fog produces a long-lasting, floating mist of droplets that eliminates 99.99% of all viruses, bacteria and spores on surfaces within a very short time. The active ingredient leaves no residue, is non-toxic, pH neutral, kind to the skin and eyes and 100% biodegradable.

Rental ski boots and helmets are professionally disinfected and cleaned after use. 

As on all forms of public transport, passengers are required to wear a face mask when using the cable car and chair lifts. Closed gondolas or chairlifts with closed weather protection bonnets may only be occupied at 50% capacity (e.g. 4 people in an 8-seater cable car, exception: persons from the same household).

Those members of staff who are in direct contact with customers either wear a face mask, an FFP2 mask or are physically separated from the guest by suitable protective measures (e.g. perspex panels).

© Montafon Tourismus GmbH Schruns, Stefan Kothner

Lift tickets

To avoid stress, we recommend buying ski tickets in the online shops of the Montafon cableways from the comfort of your own home in advance. If possible, you can also arrange for contactless collection at a ticket machine or at the ticket office.
For more information, please visit montafon-brandnertal-card.at or the websites of the respective cable car operator.

When you buy a season or annual ticket, pandemic insurance is included free of charge! Should skiing operations not be possible in the coming season anywhere in the Montafon and Brandnertal, or be cancelled during the current season, you will receive a pro rata refund*.
If you buy a multi-day ticket, the unused days will be refunded if the remaining season is cancelled or if one of your party falls ill with COVID-19.

*Please visit montafon-brandnertal-card.at for details (only in German language available).

Kulinarik Gargellen Montafon | © Gargellner Bergbahnen GmbH Co KG Gargellen, Christoph Schöch

Restaurants, mountain restaurants & ski lodges

*Our gastronomic facilities will spoil you again with culinary delights from 1 March.

You are required to wear a face mask whenever you enter the restaurant area (inside and outside) and until you have been seated at your table. This also applies if you get up to go to the toilet. There is no need to wear a face mask while at your table.
 

All restaurants observe the legally required distances between tables or have appropriate partitions in place (e.g. glass panels). You are required to maintain a minimum distance of 2 metre from anybody who does not live in the same household or belong to the same visitor group from the moment you enter until you arrive at the table, and vice versa when you leave.

Food and drinks may only be consumed in the restaurant area (inside and outside) while seated at the place where it is served. You may not consume your food or drink in the immediate vicinity of the serving point at the counter or bar.

The self-service (free-flow) areas in the self-service restaurants have been adapted and expanded in line with hygiene guidelines. You are required to wear a face mask from the moment you enter the free-flow area (inside and outside) until you take your seat at a table. Eating and drinking are prohibited within the serving area.

Many restaurants have digital food and drink menus. These can, for example, be accessed at the table by scanning a QR code.

The usual après-ski parties at the outdoor and ice bars of the cableways are not taking place. The bars are being run in the style of a coffee lounge, with only seated guests being served. Attention is paid to the legally prescribed distances between tables. Music in the restaurants and bars of the cableways will only be played in the form of subtle background music to deliberately avoid an après-ski atmosphere.

 

We will not be providing any of the usual après-ski and nightlife in the coming winter season. The rules are currently being drawn up in consultation with the authorities and local operators and will be published here as soon as they have been finalised.

  • We recommend booking a table in advance whenever possible.
  • We recommend using contactless payment methods wherever possible, preferably by card.
  • The legally required curfew will be strictly adhered to. 
Hotel Lucas Gaschurn MOLodge | © Hotel Lucas Gaschurn MOLodge

Accommodation

Find available hosts

* Our accommodation facilities are looking forward to welcoming you again from 1 March.

  • So that you can book your planned winter holiday without worrying, the province of Vorarlberg has taken out a COVID-19 cancellation insurance policy for all guest bookings made in the 2020/21 winter season. This COVID-19 cancellation insurance automatically applies to all existing and future bookings in the 2020/21 winter season. There is no need for you as the guest or for your provider to do anything to activate the insurance cover. For you, that means: your holiday is covered by the insurance in case of illness and also in case you and your family members living in the same household are required by the authorities to self-isolate. About the Vorarlberg Winter Code
  • In addition to the free cancellation cover, many hosts are offering the option of free cancellations this winter in certain other circumstances: border closure, travel warning with an obligation to self-isolate (quarantine), ski resort closures).  To the “Carefree Booking” offer
    You can recognise the participating providers by the logo displaying “Sorglos Buchen” (“Carefree Booking”). The offer is valid for bookings made via montafon.at or directly with the host.

The same rules apply to catering within the tourist accommodation as to catering establishments, but with one simplification: self-service buffets may be offered to overnight guests, provided that the risk of infection can be minimised by means of special hygiene measures; breakfast buffets are therefore generally possible.

Spa facilities can be used as long as the establishments ensure social distancing is maintained and appropriate hygiene measures are in place as stipulated in the guidelines issued by the Ministry of Health. Each establishment’s individual rules are also to be followed (e.g. the maximum number of people in the spa).
 

Dormitories may be used under the following conditions: Overnight stays (in shared quarters or dormitories) are permitted if a distance of two metres is maintained between people who do not live in the same household; or the risk of infection can be minimised by taking suitable protective measures to ensure separation. Guests must provide their own bottom sheet and sleeping bag (no blankets are available!). Please ask about the current regulations at the respective chalet when you reserve your place.

Most accommodation providers (listed on the website montafon.at) offer free cancellation up to 24 hours prior to your arrival should a member of your party fall ill with COVID-19 or be required to self-isolate, or if a travel warning with legally required self-isolation (quarantine) is issued.

The legally required curfew is strictly adhered to.

© Montafon Tourismus GmbH, Schruns

Guided programmes & ski schools

The maximum number of participants per group is 9 (i.e. a maximum of 10 including the guide).
Until 07.02.2021 (lockdown phase): Up to a maximum of 5 persons from the same household.

There are individual safety measures in place for each activity and the guide will explain these in detail at the start. 

All our guides carry hand sanitiser and face masks for guests to use.

Rental equipment/items (poles, shoes, avalanche emergency equipment) are disinfected after each issue.

The guided programmes & ski school courses can be booked online and therefore paid for by contactless means.

In cooperation with the Austrian Association of Ski Instructors, the Montafon ski schools have developed special measures to ensure safe snow sports instruction. This information will follow as soon as possible.

To simplify compliance with social distancing guidelines (2 metre minimum distance), we ensure manageable group sizes and that the group composition can be maintained for the entire course wherever possible. 
Being able to book ski courses online also allows ski schools to better prepare for the expected number of participants. 

The meeting places are spaced out as much as possible. Wherever possible, course schedules are planned to avoid large group gatherings.

Please check the ski school’s website in advance to find out which measures are in place. In any event, care is taken to ensure age-appropriate hygiene, to maintain the minimum social distance, to use a face mask if social distancing is insufficient – and to provide plenty of exercise and supervision outdoors while observing all the necessary hygiene rules.

The ski schools and the organisers of guided programmes offer fair cancellation terms. The best way to find out is to contact the respective ski school or the organiser of the guided programmes.

© Montafon Tourismus GmbH Schruns, Patrick Säly

Tourist events

An individual COVID-19 prevention concept is drawn up for each event and COVID-19 officials are always on site.

During events taking place in enclosed spaces (with assigned and marked seating), you can remove your face mask once you are seated.

  • Where necessary, measures are in place to control the flow of visitors.
  • All guests are registered using a data protection-compliant registration tool to enable efficient contact tracing.
  • Temperature checks are carried out for all visitors at the entrances.
  • For events without visitor restrictions, an active entrance and exit management system is in place to ensure that social distancing is maintained.
  • When serving food and drinks, the measures that apply to restaurants also apply here.
  • For events with allocated seats, tickets can only be purchased in advance on the web and at advance booking offices.


Other important points

  • The winter of 2020 will also see our regular and ski buses bring you to your destination in a way that is both comfortable and environmentally friendly. Please follow the general hygiene & social distancing rules for the respective means of transport. All passengers are required to wear a face mask. We recommend also wearing one while you are waiting at the bus stop if you are unable to maintain the minimum social distance from strangers.
  • All ski and scheduled buses in the Montafon undergo surface disinfection and ventilation on a daily basis.
  • Please note that buses and bus stops are very busy during peak times between 08:00 and 09:30 and 15:00 and 16:30. We therefore ask that you take special care and get on and off the buses in an orderly manner.
  • Wherever possible, purchase your ticket prior to your trip. Tickets can be purchased from the train station in Schruns (daily from 07:00 to 18:00) or simply via the FAIRTIQ app, which can be downloaded for contactless ticket purchases. Holders of a valid ski pass can use the scheduled & ski buses free of charge.

In addition to active winter sports, whether on or off-piste, the Montafon offers countless other leisure facilities. Tobogganing, ice skating, snowshoeing, cross-country skiing – all of these activities take place in the open air and can therefore be enjoyed as desired without any particular safety precautions
Please also pay attention to the measures that are in place and keep yourself and your surroundings safe.

Praxis Alpina | © Praxis Alpina; Fotograf Andreas Künk

Tests, health checks & apps

Austria was among the first countries to rely on regular and nationwide preventive COVID-19 testing for all those who work in accommodation facilities. Since the start of testing, the Montafon has been one of five pilot regions in Austria to conduct these tests on four days per week for staff in the hotel and catering industry as well as for cableway staff, ski instructors and guides.

We offer inexpensive tests for our guests several times per week, so that the necessary certificates are available for the journey home. For more information, please visit montafon.at/coronatest

All tourism staff are subjected to daily health checks (temperature and symptom checks). When a case is suspected, tests are carried out immediately and the members of staff are required to isolate from the business immediately.

The companies have trained coronavirus safety officers in a wide variety of departments, who ensure that the current guidelines are in place and complied with immediately. They are happy to help you with specific questions at any time.

Should you develop symptoms of COVID-19 (dry cough, fever, shortness of breath, etc.) during your stay, you are required to call the Austrian emergency number 1450. The instructions and further steps (possible testing, isolation, etc.) are then given by the authorities and these must be followed without fail. You must also inform your host and self-isolate if necessary.

In an emergency, please always call 144 or 112, and also let emergency services know that the symptoms could be caused by a suspected case of COVID-19. Do not under any circumstances visit a doctor’s surgery in person if you suspect you have COVID-19.

Contact tracing, i.e. managing contacts, is an indispensable tool in tracing the chain of infection and disrupting it as early as possible. For this reason, guest registration has been introduced at restaurants in Vorarlberg for the 2020/21 winter season.
Many of our restaurateurs and leisure businesses rely on the Digital COVID-19 Guestbook operated by the Salzburg-based company MTMS. There is no need to install an app to register. It is sufficient to scan the QR Code with your mobile phone when you enter the facility.

XSUND - The Vorarlberg health app (xsund.at) is the place where you can find doctors and their opening hours as well as the opening times of pharmacies, plus emergency numbers and important tips for emergencies. Please note: you are required to wear a face mask in all health facilities and appointments must be made to see a doctor! You can also call the hotline 1450 and ask the experts any medical questions you may have. 

We also recommend installing the “Stopp Corona app” – the official app of the Austrian Red Cross.

These measures are continuously updated and adapted to legal requirements. 
Status: 18.01.2021



Montafon Weather

Bartholomäberg
-7°C
Gargellen
-11°C
Gaschurn-Partenen
-7°C
St. Anton im Montafon
-4°C
St. Gallenkirch-Gortipohl
-7°C
Schruns-Tschagguns
-5°C
Silbertal
-6°C
Vandans
-4°C

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You can reach the Montafon tourism office service centre by telephone and email:

Monday to Friday from 8:00 am to 6:00 pm
Saturday, Sunday and bank holidays from 09:00 am to 4:00 pm

T. +43 50 6686
E-Mail info@montafon.at
Servicezentrale Montafon | © Montafon Tourismus GmbH Schruns, Andreas Haller